Adapt Home LLC is an Arizona home security company based in Gilbert, Arizona. We use text messages to make working with us easier: confirming appointments, reminding you before an installation, and following up on a quote, so you are never waiting on a call back. This page describes our text-messaging program in full.

The essentials

Who is texting you: Adapt Home LLC, Gilbert, Arizona.
What the messages are about: appointment and installation reminders and confirmations, quote follow-ups, service and scheduling notices, and updates about your security system or account.
Message frequency varies based on your quote, appointments and service needs.
Message and data rates may apply according to your mobile carrier's plan.
Reply STOP to stop. Text STOP to any message to opt out at any time. You will get one confirmation text and nothing further.
Reply HELP for help. Text HELP to any message, or call or text (833) 902-5036.
Consent is not a condition of purchase. You do not have to agree to text messages to get a quote, book an appointment or buy any product or service from Adapt Home LLC. We are happy to work with you by phone or email instead.
Your number stays with us. Mobile opt-in data and phone numbers are never shared with, sold to or rented to third parties or affiliates for marketing or promotional purposes.

How we ask for your consent

Consent is always something you choose; we never assume it.

On our website. The quote form on our contact page has a text-message checkbox. It is always unchecked. Tick it if you would like text messages; leave it blank and we will call or email instead. You can send the form either way.
On the quote and appointment pages we send you. When you view or approve a quote, or book an appointment, the page may show a text-message checkbox next to your phone number. It is always unchecked, and you tick it yourself on your own device.

The exact consent wording

This is the wording next to the checkbox on our website form (shown unchecked, as it always appears):

Yes, Adapt Home LLC may send me text messages about my quote, appointments, installation and service reminders, and my account at the number I provided. Message frequency varies. Message and data rates may apply. Reply STOP to opt out, HELP for help. Consent is not a condition of purchase. See our Privacy Policy and Terms & Conditions.

How we record your consent

For every opt-in we keep the phone number, the date and time you consented, where you consented, and the exact version of the wording you agreed to. Opt-outs are recorded the same way and honored immediately. These records let us prove consent if a carrier or regulator asks, and make sure we never text someone who has asked us not to.

What we will not do

We will not text you before you have opted in, or after you have replied STOP.
We will not send promotional texts unless you have separately agreed to receive them.
We will not share or sell your number or your opt-in to anyone for their marketing.
We will not pre-check a consent box for you.

Stopping and getting help

To stop: reply STOP to any text from us. You will receive one confirmation that you have been unsubscribed. To start again later, opt in again on a form or ask us.
For help: reply HELP to any text, or call or text (833) 902-5036.
Carriers are not liable for delayed or undelivered messages.
Messages are supported on major U.S. carriers, including AT&T, T-Mobile and Verizon, and their regional and prepaid affiliates.

Text messaging is also covered by our Privacy Policy and our Terms & Conditions.

Contact us

Adapt Home LLC · Gilbert, Arizona
Phone / text: (833) 902-5036
Online: contact form